Handling Difficult Employee Behavior

Lesson 1
The course covers these topics:

Discuss the importance of addressing difficult employee behavior
Describe a six-step model for handling conversations about difficult behaviors
Apply practical tips for handling conversations about difficult behaviors
Recognize the common 12 difficult employee behavioral types:
the Complainer
the Disorganized Employee
the Procrastinator
the Inflexible Employee
the Unmotivated Employee
the Overly Sensitive Employee
the Overly Confident Employee
the Manipulator
the Social Skills Challenged Employee
the Overly Social Employee
the Needy Employee
the Bully
Describe the 12 difficult behaviors, their causes and motivations, and their consequences
Outline best practices for handling the 12 difficult behaviors
Apply best practices to workplace scenarios involving the 12 behavioral types