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Lesson 1
After completing this course, you should be able to:
Discuss organizational change and the forms it can take
Describe Kotter's Eight Step Process recommended for implementing change successfully
Outline Lewin's model of change and discuss its limitations
Identify the factors a leader or manager can employ to promote change
Discuss the underpinnings of resistance to change and how to overcome it
Describe the five-step ADKAR model for change management
Discuss the three steps of the Cisco Change Roadmap
Understand strategic change and mastering a changing environment
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