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Lesson 1
Define quality, quality planning, and quality control
Explain what aspects of quality and quality control need to be decided on and budgeted for in the planning stage
Construct quality assurance processes that ensure that outcomes will meet the needs that the project was designed for
Explain how the project management team should balance the cost of quality with its benefits
Describe how quality processes use statistical sampling, inspection, and visual representations of data to identify defects in products or processes
Recognize the similarities and differences among quality tools and techniques, and when and why each can be applied in quality management
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