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Lesson 1
After completing this course, you should be able to:
Define what marketing is within the nonprofit environment
Explain the service-intensive nature of nonprofit program activities
Explain how the marketing mix is expanded for service products (the Three Ps of Services Marketing)
Describe the importance of customer satisfaction and how expectations play a role in satisfaction with service products
Discuss the role of ethics in nonprofit marketing
Describe the importance of a nonprofit marketing plan
Describe how target markets can be identified for donors
Explain how new service products are developed by nonprofits
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