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Lesson 1
After completing this course, you'll be able to:
Define a team and identify six common types of teams
Explain Bruce Tuckman's model of group development
Describe how the project life cycle is relevant to team issues
List the three sources of power for project management team leaders
Describe ways to manage stakeholder expectations
Explain different types of team building activities
Define reflective listening
Identify the challenges of virtual teams and how they relate to the project management team leader's roles
Compare and contrast voting and consensus as methods for decision-making
More effectively identify and resolve team problems
Explain the different characteristics of effective and open team communication
Identify the best practices for using e-mail and telephone among team members
Identify several common team problems and apply methods for resolving these issues
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