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Lesson 1
After completing this course, you should be able to:
Describe the principles and practices that guide quality management activities
Understand how specific tools and techniques can be used to monitor and control quality
Use these tools in combination to create powerful plans and solutions to quality problems
Leverage quantitative and qualitative data to measure and control work
Describe the core competencies involved in several popular quality management methodologies
Employ quality analysis and quality planning approaches to meet customer expectations
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