Overview
The Business Communication course ensures students have the skills to meet these challenges from their first day on the job. Students will learn the fundamental strategies behind effective business communication alongside potential barriers that may inhibit these efforts. Students will be introduced to technology that will facilitate their communication efforts, gain insight into effective oral presentations as well as visual aids that can help in these efforts. For those students looking at a career in sales or any client-facing position, the business communication course is a must, but its also a great tool for anyone getting started in an office environment to have a mastery of these skills.
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Languages
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English
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Course Access Time
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Students are given 6 months to complete the program. Extensions are available if needed, fees may apply.
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Instructor
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This class supported by an Educational Mentor. Our educational mentors have worked or are working in the subject they mentor. Educational Mentors reviews student work, student progress, and interacts with students as needed. They respond to any questions or concerns you might have, as well as encouraging and motivating you to succeed.
Patricia has a degree in Medical Assisting from The Career College of Northern Nevada, Dental Assisting from the Community College of the Air Force, and is currently working on her B.S. in Criminal Justice Studies from Grand Canyon University in Arizona. She has over 10 years of experience working in doctors offices and has been an Air Force Reservist since 2009. She has worked as an instructor for multiple schools over the last 4 years teaching medical and dental assistant curriculum, as well as OSHA safety requirements and career development.
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Prerequisites/Audience
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There are no specific prerequisites for this program. Students will need access to both a computer and the internet. Students should have basic keyboarding and computer skills, and be comfortable navigating the internet.
Requirements
Internet Access
• Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.
• Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible.
Hide Syllabus
Lesson 1 Business Communications Module 1 Effective Business Communication • Communication Influences Your Thinking • Communication Influences How You Learn • Desired Communication Skills • Why is it Important to Communicate Well? • What is Communication? • Communication in Context • Your Responsibilities as a Communicator Business Communications Module 2 Understanding Your Audience • What is Language? • Messages • Mobile Communication • Principles of Verbal Communication • Language Can be an Obstacle to Communication • Emphasis Strategies • Self-Understanding • Perception • Getting to Know Your Audience • Listening and Reading for Understanding Business Communications Module 3 Effective Business Writing • Oral vs. Written Communication • How is Writing Learned? • Good Writing • Style in Written Communication • Overcoming Barriers to Effective Written Communication • Writing Preparation • Research and Investigation • Ethics, Plagiarism, and Reliable Sources • Reading and Analyzing Business Communications Module 4 Writing, Revising, and Presenting • Organization • Writing Style • Making an Argument • Paraphrase and Summary vs. Plagiarism • General Revision • Specific Revision • Style Revisions • Evaluating the Work of Others • Proofreading and Design Evaluation Business Communications Module 5 Feedback in the Writing Process • Diverse Forms of Feedback • Indirect and Direct Feedback • External and Internal Feedback • Interviews and Surveys • Qualitative Research • Quantitative Research • Feedback Business Communications Module 6 Business Writing and Presentations • Text, E-Mail, Netiquette • Memos and Letters • Business Proposals and Reports • Cover Letter, Resume, and Online Profiles • Sales Messages • Before You Choose a Topic • Finding Resources • Myths and Realities of Public Speaking Business Communications Module 7 Verbal and Nonverbal Deliveries • Principles of Nonverbal Communication • Types of Nonverbal Communication • Movement in Your Speech • Visual Aids • Rhetorical Situation • Strategies for Success • Building a Sample Speech • Organizing Principles for Your Speech • Transitions Business Communications Module 8 Presentations to Inform and Persuade • Types of Presentations to Inform • Adapting Your Presentation to Teach • Diverse Types of Intelligence and Learning Styles • Creating an Informative Presentation • What is Persuasion? • Meeting the Listener’s Basic Needs • Making an Argument • Speaking Ethically and Avoiding Fallacies Business Communications Module 9 Business Presentations and Types of Communication • Telephone/VoIP Communication • Meetings • Celebrations • Media Interviews • Viral Messages • Intrapersonal Communication • Self-Concept and Dimensions of Self • Interpersonal Communication • Conflict in the Work Environment Business Communications Module 10 Negative News and Crisis Communication • Delivering a Negative News Message • Presenting Negative News in Person • Presenting Negative News in Writing • Eliciting Negative News • Crisis Communication Plan • Press Conferences Business Communications Module 11 Intercultural and International Business Communication • Intercultural Communication • Common Cultural Characteristics • Divergent Cultural Characteristics • International Communication and the Global Marketplace • International Business and Law Enforcement • Styles of Management • Virtual Communication Across Cultures Business Communications Module 12 Group Communication, Teamwork, and Leadership • What is a Group? • Organizational Cultures and Communication • Group Problem Solving • Business and Professional Meetings • Teamwork and Leadership • Family Business Hide Syllabus
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