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Lesson 1
Identify local population demographics and health disparities that affect them
Define culturally competent care and the importance of providing such care
Identify and discuss the influence of one’s own cultural values, biases, and assumptions on providing care
Discuss ways to limit the impact of one’s personal biases when interacting with customers/patients
Describe communication barriers between patients and staff and ways to communicate effectively during a cross-cultural medical encounter
Discuss cultural perspectives on health and medicine among customers/patients, and implications for providers and Healthcare staff
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