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Customer Service for Healthcare


Language: English Description: The Customer Service for Healthcare course provides students looking to work in the Healthcare industry with the basics of customer service, primarily focused on accountable care and patient satisfaction. In the past few years, the Centers for Medicare & Medicaid services have implemented a customer service survey called HCAHPS. This broad initiative measures patients’ satisfaction and perspectives on hospital care, and it also provides patients with a transparent viewpoint of their local hospitals. Armed with this information, patients are better equipped choose the healthcare provider they feel will provide the best return on their investment. In response to the HCAHPS survey, as well as the application of the new Patient Protection and Affordable Care Act, Healthcare facilities are reevaluating customer service and implementing new patient service standards and regulations in their facilities. Many hospitals, medical practices and clinics have found that superior service is one of the most effective ways to set themselves apart from competitors and attract and retain patients. Clinical and office staff are in the best position to give any practice a competitive edge but only with the right training, motivation and understanding of the professionalism required for the practice they represent. As such, this course, offered by our accredited school partners, serves to provide participants with insight into the HCAHPS survey as well as the tools and techniques to providing excellent customer service in their field. Enroll through one of our accredited university or college partners today! Instructor Description: This class supported by an Educational Mentor. Educational mentors have worked or are working in the subject they mentor. Educational Mentors review student work, student progress, and interact with students as needed. They respond to any questions or concerns you might have, as well as encouraging and motivating you to succeed. Requirements This course does not require any additional purchases of supplementary materials. Show Syllabus Hide Syllabus Lesson 1 • Customer Service Survival Skills Module 1 Understanding the Worst Case Scenarios • Understanding the Moment • Leaning into Criticism • Achieving Deep Acknowledgment • Cultural Intelligence vs Other Intercultural Approaches • Safe Way to Deliver Bad News • Customer Service Survival Skills Module 2 Problem Solving and Putting into Action • Powerful Problem Solving • Reframing Your Message • Grounding an Angry Outburst • Immune to Intimidation • Wrap-Up • Customer Service Survival Skills Module 3 Your Worst Customer Situations • You’re the Boss • Don’t You Know Who I am? • The Concert that Never Was • I’ll Be Suing You • Quelling a Social Media Firestorm • Customer Service Survival Skills Module 4 Framing Your Response for a Resolution • Just Plain Terrible • Anger Management • Not So Smart • When Talking is Not Enough • Customer Crisis to Excellence Module 5: Healthcare Fundamentals Module 6: Communication in Healthcare Hide Syllabus
Course ID/# : 1356/2810272
Tuition: $995.00

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