Language: English
Description: E-mail is one of the greatest inventions of our lifetime phenomenally affecting the way we communicate. Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? This course, offered by our accredited school partners, helps you learn the best way to create and use e-mail. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results. Enroll through one of our accredited university or college partners today!
Instructor Description: This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment. Requirements Internet Access
Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections. Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible. Hardware
Windows hardware configurations and processors are acceptable Mac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website) 1 GB RAM minimum recommended Operating Systems Windows XP, Vista or 7 and Mac OS X 10 or higher with Windows Web Browsers Google Chrome is highly recommended Internet Explorer is not recommended as it may not display certain menus and links Cookies MUST be enabled Pop-ups MUST be allowed (Pop-up Blocker disabled) Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.) Adobe PDF Reader Media Plug-ins (These may be required depending on your course media.) Adobe Flash Player (Required for many courses.) Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player PowerPoint Viewer (Use this if you don''t have PowerPoint)
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Lesson 1 E-Mail Etiquette: Netiquette Module 1
Introduction to E-mail
Module one will look at one of the possibly greatest inventions of our lifetime. E-mail takes an increasingly amount of our time and in module one, we will look at how to maximize our time. Also included in this module is a discussion on the seven deadly sins of e-mail and how to avoid them.
The Impact of e-Mail on Business
International Considerations
Seven Deadly Sins of e-Mail
Top 10 Complaints about e-Mail in Practice
Maximizing the Potential of e-Mail
E-Mail Etiquette: Netiquette Module 2
E-mail Etiquette
Module two will examine how to create well written emails, to include the subject line, the message itself, and the signature block. Also included in module two is organization basics. Just as with any filing system, your emails should be organized into folders and mail should be processed in a proficient method that works best for you. In module two we will look at tips to use to best manage your e-mail.
Processing Mail
Using Folders
Looking Good Online
SMART Subject Lines
Ending Your Message & Signatures
E-Mail Etiquette: Netiquette Module 3
Relationships Through e-Mail
Building relationships through email may seem difficult, but module three will provide you with tips that will guide you to writing great e-mails. E-mails that are not so routine need more thought and careful planning. Module three will look at how to use the simple Four Point Plan for proper e-mail structuring. Also included in this module is how to establish long lasting bonds and how to develop rapport with others through this mode of communication.
Writing Great e-Mails
The Four Point Plan in Practice
Using e-Mail to Build Relationships
E-Mail Can Affect Careers
Star Tips for Creating Bonds and Developing Rapport
E-mail Etiquette: Netiquette Module 4
Nurturing Your e-Mail Netiquette
Who you are writing to depends on whether or not you should follow grammar rules. Module four will examine proper use of grammar in your e-mail and help you spruce up your skills. Also included in module four is the overall function of spam filters and basic security and virus issues you may encounter with your e-mails and what you can do to protect your messages.
Spruce Up Your Cyber-Grammar Skills
Spam Filters, Mail Bombing, Snooping and Harassment
Security Issues
Protecting Your Messages
Computer Viruses Hide Syllabus
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