Language: English
Description: Emotional intelligence provides a road map for us to know whether we are on the right track in our personal and professional lives. Emotional intelligence is our guide for how we relate to others, and it can determine our success in managing conflict and finding our passion in life and work. This course, offered by our accredited school partners, will provide both an overview of emotional intelligence as well as provide a guide for how to address the issues creating conflict in your personal and professional life and the tools to face those challenges and find success. Enroll through one of our accredited university or college partners today!
Instructor Description: This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment. Requirements Internet Access
Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections. Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible. Hardware
Windows hardware configurations and processors are acceptable Mac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website) 1 GB RAM minimum recommended Operating Systems Windows XP, Vista or 7 and Mac OS X 10 or higher with Windows Web Browsers Google Chrome is highly recommended Internet Explorer is not recommended as it may not display certain menus and links Cookies MUST be enabled Pop-ups MUST be allowed (Pop-up Blocker disabled) Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.) Adobe PDF Reader Media Plug-ins (These may be required depending on your course media.) Adobe Flash Player (Required for many courses.) Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player PowerPoint Viewer (Use this if you don''t have PowerPoint)
Hide Syllabus
Lesson 1 Increase Your Emotional Intelligence Module 1
Section 1 What Are Emotions?
This module will define emotional intelligence and provide an overview of how emotions exist in our brain and link to our behaviors. Emotional intelligence is both about the choices we make as well as how our interactions with others can influence how we feel. Emotions are linked to our thoughts and our actions, all influencing our behaviors and performance in the workplace.
The anatomy of emotion
How feelings influence our performance
The relationship between values and emotions
Emotional Hijacking
The cognitive component of emotion
Increase Your Emotional Intelligence Module 2
Section 2 The Components of Emotional Intelligence
In order to improve on our emotional intelligence, we must first understand the components of emotional intelligence. Emotional intelligence, unlike our IQ, is not fixed or limited. Our emotional capacity can increase with experience and age. This module will focus on the components of emotional intelligence and how emotional intelligence develops.
Emotional intelligence as a partnership
The emotional intelligence model
Self-awareness in emotional intelligence
The role of a self-coach
The power of observation
Increase Your Emotional Intelligence Module 3
Section 3 Seven Steps to Emotional Intelligence
Knowing the steps to build emotional intelligence is key to understanding how it functions in the workplace. Being a strong observer of the self and others is the beginning step in a process that ends with reflection. This module will continue where the previous one left off with an in depth discussion of the remaining steps to emotional intelligence in the workplace.
Know your emotion modus operandi
Pitfalls of interpretation
Engaging in a pause
Visualization
Methods for practicing reflection
Increase Your Emotional Intelligence Module 4
Section 4 Emotional Intelligence at Work
There are many methods of increasing emotional intelligence in the workplace. While there is a lot to be done as an individual, emotional intelligence always involves a relationship with someone else. Building emotional intelligence at work requires both an ability to understand the self and to collaborate with those around you. This module will discuss how to build emotional intelligence in the workplace through empathy, collaboration, social expertise, and knowing your purpose.
Building self-awareness
Empathy in the workplace
Increasing social bonds in the workplace
Reducing conflict, improving collaboration
Knowing Your Purpose Hide Syllabus
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