Language: English
Description: Each company has its own unique business objectives, but they all share a common need to measure customer satisfaction if they want to meet this objective. This course, offered by our accredited school partners, discusses ways to measure satisfaction, which in turn helps companies deliver exceptional customer service. Enroll through one of our accredited university or college partners today!
Instructor Description: This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment. Requirements Internet Access
Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections. Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible. Hardware
Windows hardware configurations and processors are acceptable Mac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website) 1 GB RAM minimum recommended Operating Systems Windows XP, Vista or 7 and Mac OS X 10 or higher with Windows Web Browsers Google Chrome is highly recommended Internet Explorer is not recommended as it may not display certain menus and links Cookies MUST be enabled Pop-ups MUST be allowed (Pop-up Blocker disabled) Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.) Adobe PDF Reader Media Plug-ins (These may be required depending on your course media.) Adobe Flash Player (Required for many courses.) Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player PowerPoint Viewer (Use this if you don''t have PowerPoint)
Hide Syllabus
Lesson 1 Module 1 - Measuring Customer Satisfaction: • Status Reports • Procedures • Quality Assurance (QA) • Customer Satisfaction Surveys • Customer Service • Support Center Best Practices and Frameworks • Customer Satisfaction Five-question Graded Assessment Hide Syllabus
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